Privacy Policy

Last Updated: March 15, 2024

1. Information We Collect

Personal Information

Name and contact information
Email address
Phone number
Billing and payment information
Bicycle details and service history

Service Information

Repair and maintenance records
Parts and components used
Service preferences
Appointment history

2. How We Use Your Information

We use your information to:

Provide repair and maintenance services
Schedule and manage appointments
Process payments and maintain records
Send service reminders and updates
Improve our services
Communicate about promotions and events

3. Information Sharing

We may share your information with:

Service providers and partners
Payment processors
Parts suppliers
Professional associations
Law enforcement when required

4. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications
Data portability

5. Data Security

We implement appropriate security measures to protect your information, including:

Encryption of sensitive data
Secure payment processing
Access controls and authentication
Regular security assessments
Staff training on data protection

6. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences
Analyze website traffic
Improve user experience
Track service requests

7. Service Records

We maintain service records to:

Track repair history
Provide warranty support
Improve service quality
Maintain safety standards

8. Third-Party Services

We may use third-party services for:

Payment processing
Appointment scheduling
Parts ordering
Customer support

9. Changes to Privacy Policy

We may update this policy from time to time. We will notify you of any material changes by posting the new policy on this page.

10. Contact Information

For questions about this Privacy Policy, please contact us at:

Email: privacy@nuvilo.com
Phone: (555) 123-4567
Address: 123 Bike Street, Cycle City, CC 12345